Frequently Asked Questions

Alternatively, get in touch with our Sales team here or request Support via the ‘Need Help’ button.

Choosing OrderPay

OrderPay is the UK’s fastest, most flexible & most cost-effective Order & Pay provider. Live in over 2500 sites including Stonegate & Corbin & King, & the chosen partner for TUCO’s 130 universities, every base is covered – from a slick app to a web-based Pay Only solution. With tipping, tabs, bill splitting, gifting & analytics offered as standard, OrderPay is the most feature-packed system on the market.

In short, OrderPay makes ordering, paying & tipping seamless, leaving you & your team to do what you do best.

Yes! The OrderPay app has a growing network of active users & we specialise in marketing for the hospitality sector. We also offer white-label web ordering so you can benefit from the coverage of your own website alongside being part of the wider OrderPay network for customer acquisition.

Absolutely! We work with all types of venues, from pubs, restaurants, & coffee shops to hotels, sports bars, & drive-in cinemas.

We offer the flexibility to use our technology in the way that suits your business, whether it’s taking orders via the app or taking payments only via our web-based Pay & Go solution.

We charge a flat transaction fee that includes all payment processing fees:

  • 1.95% per transaction for personal debit & credit card payments
  • 3.95% per transaction for AMEX, corporate & international card payments

There are no set-up costs & no monthly subscription charges.

No. We’re confident you’ll love OrderPay but you’re free to stop using our services at any time, unless you have chosen additional services or POS integration which requires a 12-month contract.

OrderPay enables contactless ordering & payment, increasing the safety of your customers & staff. Customers can order directly from their phones whilst in-venue or even from their own home. We can also provide full GDPR-compliant tracking information if customers opt in.

We are exploring new markets & would love to hear from you if you’re based outside the UK – drop us an email at sales@orderpay.com

Getting started

You will need to create a Stripe business account to receive payments. This is all online & quick to do but it must be done by an executive or equivalent within your business.

We’ll need venue, branding, & menu details & we’ll work with you to ensure that you’re ready to receive orders as soon as you launch.

Get in touch & we’ll guide your through the set up. With our Standalone solution (non-integrated) we can you set up to receive orders within 48 hours.

Using OrderPay

Either we’ll integrate into your Point of Sale System or we’ll give you access to our Operator Portal so you can receive & manage orders on any smart device.

We integrate with most leading POS providers & we’re always adding more, so get in touch to find out if we can integrate with yours.

All transactions are settled net of fees & typically T+2 business days. T+1 settlement is available at a small additional cost.

Customers can select a percentage or amount to tip at checkout. You can configure the system to have a default tip selected & include a thank you message to show your appreciation afterwards.

You can configure the system to add a service charge to every basket, & fix the amount or make it editable by the customer.

Email us at support@orderpay.com

The following appears during checkout “Buying alcohol & under 25? Be prepared to show proof you’re over 18”.

OrderPay accepts all major debit & credit cards, Apple Pay, Google Pay, AMEX and International cards.

Data & Privacy

OrderPay securely holds customer details including order & transaction data & allergy information where provided by the customer. 

However all payment card data is processed solely by our Payment Services Provider and the Merchant Acquirer. OrderPay does not receive nor process any payment card data.

OrderPay will provide operators with their customer & transaction data in an approved, secure manner.

All data is stored on our secure servers which are hosted by Amazon Web Services & comply with rigorous security standards. Any requests by a customer for their data to be deleted will be acted upon by OrderPay & shared with the operator for them to delete as well.

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