Frequently Asked Questions

Alternatively, get in touch with our Sales team here or request Support via the ‘Need Help’ icon bottom right.

Choosing OrderPay

We’re building the one super-app the hospitality industry needs. For customers, the OrderPay app provides a single point of download for ordering, payment, gifting and more. For Operators, we provide multi-channel mobile ordering and payment, as well as a network of new customers to help you grow your business. We guarantee your brand is always fully represented and you retain your customer data.

We also offer no monthly fees, more features as standard, and we share 30% of our profits with all our members so we can grow together.

Yes! The OrderPay app has a growing network of active users and we specialise in marketing for the hospitality sector. Plus, we offer a free white-label web app so you can benefit from the coverage of your own website alongside being part of the wider OrderPay network for customer acquisition.

Absolutely! We work with all types of venues, from pubs, restaurants, and coffee shops to hotels, sports bars, and drive-in cinemas – and we’re growing fast. Our users love to discover new places to visit through the OrderPay app so no matter your size or business type, join our network.

For our core membership we charge a flat transaction fee that includes all payment processing fees:

  • 1.95% per transaction for personal debit and credit card payments
  • 3.95% per transaction for AMEX, corporate and international card payments

Additional services, as well as table markers and in-venue materials, can be purchased separately.

POS integration may incur additional costs and a 12 month minimum term depending on the POS provider.

With our Standalone solution (non-integrated) hardware such as a tablet or smartphone for receiving orders is not included.

We can provide visible or invisible table markers that mean the app automatically knows the customer’s table. Table markers are not required but they can enhance the experience. All our markers are robust and secure, and we offer flexibility in the branding of visible table markers.

Please email Sales@orderpay.com for more information.

No. We’re confident you’ll love OrderPay but you’re free to stop using our services at any time unless you have chosen additional services or POS integration which requires a 12 month contract.

OrderPay enables contactless ordering and payment, increasing the safety of your customers and staff. Customers can order directly from their phones whilst in-venue or even from their own home. We can also provide full GDPR-compliant tracking information if customers opt in.

We are exploring new markets and would love to hear from you if you’re based outside the UK – drop us an email at sales@orderpay.com

Getting started

You will need to create a Stripe business account to receive payments. This is all online and quick to do but it must be done by an executive or equivalent within your business.

We will also need venue, branding, and menu details and we’ll work with you to ensure that this is hassle-free and that you’re ready to receive orders as soon as you launch.

Get in touch and we’ll guide your through the set up. With our Standalone solution (non-integrated) we can you set up to receive orders within 48 hours.

Using OrderPay

Either we’ll integrate into your Point of Sale System or we’ll give you access to our Operator Portal so you can receive and manage orders on any smart device.

We integrate with most leading POS providers and we’re always adding more, so get in touch to find out if we can integrate with yours.

All transactions are settled net of fees and typically T+2 business days. T+1 settlement is available at a small additional cost.

Within the app a customer can select a percentage or amount to tip at checkout. You can configure the system to have a default tip selected and include a thank you message to show your appreciation afterwards.

You can configure the system to add a service charge to every basket and fix the amount or make it editable by the customer.

Email us at support@orderpay.com

The following appears during checkout “Buying alcohol and under 25? Be prepared to show proof you’re over 18”.

OrderPay accepts all major debit and credit cards, Apple Pay, Google Pay, AMEX and International cards.

Data & Privacy

OrderPay securely holds customer details including dietary requirements or allergy information where provided by the customer. Order and transaction data is captured including the items ordered, quantity, totals, amount taken or refunded (if relevant). However all payment card data is processed solely by our Payment Services Provider and the Merchant Acquirer. OrderPay does not receive nor process any payment card data.

OrderPay will provide Operators with their customer and transaction data in an approved, secure manner.

All data is stored on our secure servers which are hosted by Amazon Web Services and comply with rigorous security standards. Any requests by a customer for their data to be deleted will be acted upon by OrderPay and shared with the Operator for them to delete as well.

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