'Ask For Angela'
We’ve teamed up with Safer Sounds (part of the Safer Business Network) to encourage venues to sign up to & support the ‘Ask For Angela’ campaign.
‘Ask For Angela’ is a consumer-facing initiative that allows anyone who feels they are in an unsafe situation to alert hospitality staff using the code word “Angela”, so they can access discreet help quickly and safely.
As part of this initiative, OrderPay venues can access discounted Welfare Vulnerability Engagement (WAVE) training. Once their WAVE training is completed, we add ‘Ask For Angela’ badges to venue listings on the OrderPay app.
“WAVE training is so important… if venues choose to have it as part of their training programme then we think that’s absolutely excellent.”
Ian Graham, Chief Licensing Officer, Metropolitan Police
Read on to find out how your venue can benefit from discounted WAVE training & get your ‘Ask For Angela’ badge.
How can I get involved?
Safer Sounds, in partnership with the Metropolitan Police Service, created the WAVE Programme which includes WAVE Training & the ‘Ask for Angela’ Scheme. WAVE training aims to increase the skills, knowledge & confidence of venue staff & security teams to identify the signs of customer vulnerability & make appropriate interventions. This can reduce violence & coercion, & keep customers safe.
Get £50 off WAVE training
WAVE training gives staff the skills, confidence & knowledge to look after vulnerable customers & deescalate sensitive situations.
94% of 250 surveyed staff rated their skills as ‘Excellent’ after WAVE training, compared to just 52% before.
All OrderPay customers benefit from discounted WAVE training, paying just £200 instead of £250*.
Venues that complete WAVE training will be recognised with an ‘Ask For Angela’ badge within the OrderPay app, which also doubles as an information point for customers in need of help.
Interested? Click below to sign up now.
Safety in Hospitality webinar
On Tuesday 1st February 2022 we co-hosted a webinar with Safer Sounds that included an expert panel:
- Tristan Moffat, Operations Director at The Piano Works
- Ian Graham, Chief Licensing Officer for The Metropolitan Police
- Amy Lamé, London’s Night Czar at The Mayor of London’s Office
- Phillipe Chiarella, Training Programme Manager at Safer Sounds
- Jessica Miles, Senior B2C Marketing Manager at OrderPay
Watch now to find out…
- Different ways to promote safety in hospitality venues
- Insights from venues putting safety at the forefront of their operations
- Answers to questions posed to key decision makers in a Q&A
* Training slots are in high demand & 100 slots are released each month. Offer limited to one venue per brand for multi-site operators.
WAVE TRAINING – Safer Sounds, in partnership with the Metropolitan Police Service, created the WAVE Programme which includes WAVE Training & the ‘Ask for Angela’ Scheme. WAVE training is available UK-wide & aims to increase the skills, knowledge & confidence of venue staff & security teams to identify the signs of customer vulnerability & make appropriate interventions, reducing violence and coercion, and keeping customers safe.
SAFER SOUNDS is the sole administrator of the ‘Ask For Angela’ campaign, which they run in collaboration with the Metropolitan Police Service, and OrderPay is the only official order & pay partner of Safer Sounds and the Safer Business Network.